Suivi de consommation et facturation

A local service for transparent management of your consumption

Billing and consumption tracking are an essential part of the relationship between OMILAYE and its customers.

This service is delivered in the field by Zone Officers, who play a central role in regularly monitoring consumption, supporting customers and feeding back the information needed to run the rural public drinking water service reliably.

Through these local arrangements, OMILAYE works to guarantee transparent billing, rigorous meter-reading, a better understanding of consumption and ongoing dialogue with users.

The role of Zone Officers

Zone Officers are the local point of contact for customers in the localities served by OMILAYE.

Their duties include reading meters periodically, tracking consumption, informing customers, identifying any anomalies and helping customers understand their bills.

Their presence in the field strengthens the quality of customer relations, improves the reliability of consumption data and helps ensure the concerns users raise are better handled.

Regular monitoring for reliable billing

Billing is based on the consumption readings recorded at customers' meters.

This monitoring makes it possible to issue bills based on the volumes actually consumed, in line with the arrangements applicable to the public drinking water service.

Zone Officers thus contribute to the reliability of the billing process by collecting data regularly, reporting any discrepancies they find and helping keep customer records up to date.

Understanding and managing your consumption

Beyond meter readings, consumption tracking helps households better understand how their water use is changing.

Zone Officers can advise customers on good consumption practices, help them spot an unusual change and, where necessary, encourage them to report promptly anything that could lead to excessive consumption.

This approach supports more responsible use of drinking water and better control of the costs associated with the service.

Stronger customer relations in the field

Having Zone Officers close at hand provides a direct link between OMILAYE and the communities it serves.

They help inform customers, raise awareness of the obligations attached to the service, remind customers of payment deadlines and direct them to the appropriate channels if they have a complaint or need assistance.

These arrangements strengthen trust between the company and its users, while contributing to the continuous improvement of the quality of service provided.

OMILAYE's commitment

Through its billing and consumption tracking service, OMILAYE is committed to promoting transparent, responsible and equitable management of the rural public drinking water service.

The aim is to give customers clear billing, local support and regular tracking of their consumption, in line with the principles of quality, performance and continuity of service.

OMILAYE — Water is life.

Customer support

Local support in the service of customers

Customer support is an essential pillar of the customer relationship OMILAYE maintains as operator of the rural public drinking water service.

This service is delivered by Customer Service Officers, present across the various departments covered by OMILAYE. Their role is to welcome, inform, guide and support customers in matters relating to accessing the service, managing their account, billing, following up complaints and improving their overall experience.

Through this local presence, OMILAYE strengthens its closeness to the population and works to provide answers suited to users' needs.

The role of Customer Service Officers

Customer Service Officers are the main point of contact for users across the departments served.

They welcome customers, listen to their concerns, log their requests, pass on useful information and refer matters to the relevant teams where the situation requires it.

In particular, they assist users with connection requests, information about subsidised connections, follow-up on customer files, questions about bills, payment arrangements, commercial or technical complaints, and requests for information about the drinking water service.