Digitalization of Customer Relations

Omilayé's "Digitalization of Customer Relations" project aims to replace or modernize traditional interactions (physical counters, paper forms) between users and the company with simple and accessible digital tools.

Main Objective

To enable users to request, track, or pay for their connections, bills, and complaints via digital platforms (website, mobile application, SMS, USSD, automated calls, etc.).

To centralize all customer data in a single IT system to better manage contracts, payments, and technical interventions.